Nigam Care Company

Nigam Care Company positions itself as "your trusted home service partner" — 50,000+ customers served across 200+ cities at a 4.8 average rating. It is a hybrid platform that handles both sides of appliance ownership: booking a repair, and protecting the appliance long term. Customers book verified engineers for AC, refrigerator, washing machine, geyser, water purifier, TV, chimney, microwave and cooler service, with transparent pricing and a 30-day service guarantee.

The warranty side lets a customer choose an appliance category, attach the purchase invoice, have manufacturer warranty validated, then buy an extended cover or comprehensive AMC plan — including instant exchange valuation for old devices, a certificate of coverage, and claim tickets that route to an NCC-certified expert.

Four role-based portals sit on the same platform. Technicians get job flows with spare part requests, revisit scheduling and training material. Brand admins manage complaints, rate cards, spare stock, FOC part approvals, teams, AMC contracts, invoices and claim reconciliation. Super admins control operational cities, service catalogs, banners, referral campaigns, area managers and an access control matrix.

Jobs are auto-allocated to the closest available verified technician, calls between customer and technician are masked for privacy, and service is rated on overall experience, technician behaviour and quality.